Inbound technical process
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About the Job
Overview
US Semi-Technical Support Specialist Job Summary: We are seeking a skilled and customer-focused US Semi-Technical Support Specialist to join our team. As a Semi-Technical Support Specialist, you will be responsible for assisting customers with their technical queries related to Wi-Fi connectivity and troubleshooting. This role involves providing excellent customer service, diagnosing issues, and guiding customers through problem-solving steps. The position is based in Airoli and operates on a 24/7 schedule. Responsibilities and Duties: Customer Query Resolution: Respond to customer inquiries via phone, email, or chat regarding Wi-Fi connectivity, network issues, and troubleshooting. Technical Troubleshooting: Diagnose and resolve technical issues related to routers, modems, and network connectivity. Provide Solutions: Offer clear and concise solutions to customers, ensuring their satisfaction and efficient problem resolution. Document Interactions: Maintain accurate records of custome
Experience Required:
Skills Required
international calling, good communication skills ,
Qualification Required:
graduate
Education Required * :
Salary :
Minimum Salary : Rs. 200000/Per Year
Maximum Salary : Rs. 300000/Per Year
Job Locaiton :
Thane East Mumbai Maharashtra
Job Type
Full Time
Industry
Miscellaneous / Other
Posted by
Company : kwality Jobs
Posted on
2 years ago
Post Available
100
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