Tata Broadband Technician

About the Job

Overview

Description: As a TATA Broadband Technician, you will play a crucial role in ensuring seamless connectivity for our valued customers. This role involves installing, troubleshooting, and maintaining TATA Broadband services, ensuring high-quality service delivery and customer satisfaction. This position demands a hands-on approach, excellent technical skills, and a commitment to providing top-notch customer service. :Required Education: While formal educational qualifications are not strictly mandated for this role, practical experience and demonstrated competency in broadband technologies are essential. Candidates with relevant certifications in networking, telecommunications, or related fields will be highly regarded. A strong aptitude for learning new technologies and a commitment to continuous professional development are crucial. :Industry: This role falls within the Telecommunications industry (specifically categorized as '10' internally), a dynamic and rapidly evolving sector. You will be part of a team contributing to the essential infrastructure that connects people and businesses across the country. :Salary: We offer a competitive salary ranging from ₹20,000 to ₹30,000 per month, commensurate with experience and skills. :Job Type: This is a full-time position, requiring commitment and dedication to ensuring consistent service delivery. :Experience: Prior experience in a similar role is not mandatory, however, candidates with a proven track record in technical troubleshooting, customer service, or field operations will be given preference. We are particularly interested in individuals with a passion for technology and a desire to learn and grow within the telecommunications industry. :Skills: While specific skills haven't been explicitly listed, this role necessitates strong technical aptitude, problem-solving abilities, and excellent communication skills. The ability to work independently and as part of a team is essential. Roles and Responsibilities: * Install and configure TATA Broadband connections at customer premises, ensuring adherence to quality standards and safety protocols. * Diagnose and troubleshoot technical issues related to broadband connectivity, including internet speed problems, connection drops, and hardware malfunctions. * Provide timely and effective technical support to customers, resolving their queries and concerns in a professional and courteous manner. * Conduct routine maintenance checks on broadband equipment and infrastructure to ensure optimal performance and prevent potential issues. * Educate customers on the proper use of broadband services and equipment, promoting best practices for optimal performance and security. * Maintain accurate records of installations, repairs, and customer interactions, utilizing company-provided systems and tools. * Collaborate with other team members to ensure efficient service delivery and resolve complex technical challenges. * Stay updated on the latest advancements in broadband technology and industry best practices to enhance service quality and customer satisfaction. * Adhere to all company policies and procedures, including safety regulations and ethical guidelines. * Contribute to a positive and productive work environment, fostering teamwork and collaboration.

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Salary :

Minimum Salary : Rs. 20000/Per Month

Maximum Salary : Rs. 30000/Per Month

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