Customer Relationship Manager

About the Job

Overview

: We are seeking a highly motivated and customer-centric individual to join our team as a Customer Relationship Manager. This role is pivotal in maintaining and enhancing our relationships with existing clients, ensuring their satisfaction and fostering long-term partnerships. You will be the primary point of contact for a portfolio of clients, responsible for understanding their needs, addressing their concerns, and proactively identifying opportunities to expand our business relationship. This position requires a strong focus on building rapport, providing exceptional service, and driving customer loyalty. : **Education**: A Bachelor of Commerce (BCOM) degree is required for this position. This foundational business education will equip you with the necessary understanding of business principles, financial management, and marketing strategies, enabling you to effectively manage client relationships and contribute to our business objectives. Candidates with relevant certifications in customer relationship management or related fields are highly encouraged to apply. : **Industry**: This role falls under the North American Industry Classification System (NAICS) code 22, which encompasses Utilities. This sector plays a vital role in providing essential services to communities and businesses. As a Customer Relationship Manager in this industry, you will be at the forefront of ensuring customer satisfaction and maintaining positive relationships within this critical sector. : **Salary**: We offer a competitive salary range of $25,000 to $40,000 per year, commensurate with experience and qualifications. This range reflects our commitment to attracting and retaining top talent in the customer relationship management field. We also offer a comprehensive benefits package including health insurance, paid time off, and opportunities for professional development. : **Job Type**: This is a full-time position requiring a commitment to providing consistent and dedicated service to our clients. Full-time status allows for deep immersion in client relationships and the development of strong, long-term partnerships. : **Experience**: While prior experience in customer relationship management is not explicitly required, it is highly valued. We welcome applications from candidates with a proven track record of success in building and maintaining client relationships, regardless of their specific industry background. We are particularly interested in individuals who demonstrate a passion for customer service and a strong work ethic. : **Skills**: Excellent communication skills are essential for this role. You will be interacting with clients regularly, both verbally and in writing, and your ability to communicate clearly, concisely, and professionally will be crucial to your success. This includes active listening, empathy, and the ability to tailor your communication style to different audiences. **Roles and Responsibilities:** * Develop and maintain strong relationships with assigned clients, acting as their primary point of contact. * Proactively identify and address client needs and concerns, ensuring their satisfaction and loyalty. * Collaborate with internal teams to ensure seamless service delivery and resolve client issues effectively. * Maintain accurate records of client interactions and communications within the CRM system. * Identify opportunities to upsell or cross-sell products and services to existing clients, contributing to revenue growth. * Stay informed about industry trends and best practices in customer relationship management. * Prepare and deliver regular reports on client activity and performance metrics. * Participate in client meetings and presentations, representing the company professionally and effectively. * Contribute to the development and implementation of customer relationship management strategies. * Continuously seek opportunities to improve customer service processes and enhance client experience.

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Salary :

Minimum Salary : Rs. 25000/Per Month

Maximum Salary : Rs. 40000/Per Month

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