Customer Support Consultant
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About the Job
Overview
● Handle customers on their enquiries/complaints via multiple channels i.e. call/mail. ● Resolve 9-10 customer tickets per hour ● To understand the product features for better problem solving. ● To keep records of customer interactions, transactions, comments, complaints. ● Communicate issues to appropriate internal teams as necessary for quick resolution and coordinate with them for solving any customer issues. ● To ensure customer satisfaction and provide an empathetic experience to every user. ● To own every interaction with the customer and ensure every customer is a happy customer
Experience Required:
Skills Required
customer interaction, product knowledge, documentation, computer knowledge, troubleshooting, performance matrix, issue resolution,
Qualification Required:
Graduate
Education Required * :
Salary :
Minimum Salary : Rs. 300000/Per Year
Maximum Salary : Rs. 396000/Per Year
Job Locaiton :
uppal ngri hyd
Job Type
Full Time
Industry
Miscellaneous / Other
Posted by
Company : Ayka Communication Pvt.Ltd
Posted on
2 years ago
Post Available
15
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