Customer Support Executive
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About the Job
Overview
Job Title: Customer Support Executive (CSE) Location: [Pune] Employment Type: Full-Time Job Summary: The Customer Support Executive will be responsible for managing and resolving customer queries, ensuring smooth onboarding, and maintaining strong relationships with retailers and distributors using the Pharmarack platform. Key Responsibilities: Handle inbound and outbound calls, emails, and chats to assist customers with platform-related queries. Onboard new users (retailers/distributors) on the Pharmarack app and explain product features. Troubleshoot customer issues and coordinate with the technical team for quick resolutions. Maintain accurate records of customer interactions in CRM systems. Follow up with customers to ensure satisfaction and continuous engagement. Educate customers about new features, updates, and promotions. Escalate unresolved queries to higher support levels when necessary Provide feedback and suggestions for improving the customer experience. Apply for :- 9898277317 / recruitmentp.ikamate@gmail.com
Experience Required:
Skills Required
telecaller, calling, email communications,
No Qualification Required
Education Required * :
Salary :
Minimum Salary : Rs. 18000/Per Month
Maximum Salary : Rs. 20000/Per Month
Job Locaiton :
Ahmedabad, Gujrat
Job Type
Full Time
Industry
Pharmaceuticals
Posted by
Company : IKAMATE HR INDIA PVT LTD
Posted on
2 weeks ago
Post Available
25
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