Ground Staff Supervisor

About the Job

Overview

We are seeking a proactive and dynamic Ground Staff Supervisor to lead our airport operations team. In this pivotal role, you will be the driving force behind our ground handling services, ensuring a safe, efficient, and positive experience for every passenger. You will oversee a dedicated team, coordinate complex logistical tasks, and resolve challenges in real-time within the fast-paced airport environment. This is an exceptional opportunity for a natural leader with a passion for aviation to build a rewarding career and make a significant impact on our daily operations and customer satisfaction. :Required Education: A minimum of a High School Diploma (12th Pass) or an equivalent qualification is mandatory. While this serves as the foundational requirement, candidates with additional certifications or diplomas in Aviation, Hospitality, or a related field will have a distinct advantage. We value a strong educational base as a platform for the critical thinking and communication skills necessary for this supervisory role. :Job Industry: This position is based within the vibrant and ever-evolving Aviation and Airline industry. You will be at the heart of airport operations, a dynamic environment that demands precision, speed, and a commitment to the highest standards of safety and customer service. This role offers a unique opportunity to be part of a global network that connects people and places, contributing directly to the success of airline travel. :Salary: We offer a competitive and attractive monthly salary package ranging from ₹23,500 to ₹87,500. The final compensation will be determined based on the candidate's demonstrated leadership potential, relevant skills, and performance during the interview process. This range reflects our commitment to attracting and retaining high-caliber talent. :Job Type: This is a full-time, permanent position requiring a dedicated and flexible individual. Given the 24/7 nature of airport operations, candidates must be willing to work in rotational shifts, including nights, weekends, and holidays, to meet the dynamic demands of flight schedules and ensure continuous operational excellence. :Job Experience: We welcome applications from ambitious and talented individuals, including freshers with exceptional leadership potential. While prior experience in aviation or customer service is beneficial, it is not a mandatory prerequisite. This role is an ideal launchpad for a career in airline management, and we are committed to providing comprehensive training to the right candidate who demonstrates a strong aptitude for leadership, problem-solving, and a passion for the industry. :Job Skills: * **Inspirational Leadership:** Proven ability to lead, mentor, and motivate a team to achieve operational excellence and maintain high morale. * **Exceptional Communication:** Superior verbal and written communication skills to effectively liaise with team members, passengers, flight crews, and airport authorities. * **Decisive Problem-Solving:** The capacity to think critically and act swiftly under pressure to resolve operational issues, passenger complaints, and logistical challenges. * **Customer-Centric Mindset:** A deep-seated commitment to delivering outstanding customer service and ensuring a seamless and positive passenger journey. * **Operational Oversight:** A keen eye for detail and the ability to manage multiple tasks simultaneously, from staff rostering to ensuring on-time performance. * **Safety and Compliance:** A thorough understanding of and unwavering commitment to aviation safety protocols, security procedures, and regulatory compliance. * **Adaptability and Resilience:** The ability to thrive in a fast-paced, high-pressure environment while maintaining a calm and professional demeanor. * **Team Collaboration:** Strong interpersonal skills to foster a collaborative and supportive team environment. ### Roles and Responsibilities * Oversee and coordinate all ground handling activities, including passenger check-in, boarding procedures, baggage services, and arrival assistance, to ensure maximum efficiency. * Lead, guide, and supervise a team of ground staff, delegating tasks effectively and ensuring adherence to all company policies and service standards. * Serve as the primary point of escalation for complex passenger issues, providing timely and effective resolutions to ensure customer satisfaction. * Ensure strict compliance with all safety, security, and regulatory requirements mandated by aviation authorities and the airline. * Monitor and manage staff allocation and resources to ensure on-time departures and smooth aircraft turnarounds. * Conduct regular team briefings, performance evaluations, and on-the-job training to foster skill development and maintain high service quality. * Liaise seamlessly with other airport departments, including flight operations, crew, and security, to facilitate coordinated and efficient ground services. * Prepare and maintain accurate operational reports, logs, and documentation related to flight handling, incidents, and team performance. * Champion a culture of excellence, motivating the team to consistently exceed passenger expectations and uphold the airline's brand reputation.

Salary :

Minimum Salary : Rs. 23500/Per Month

Maximum Salary : Rs. 87500/Per Month