Service Coordinator
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About the Job
Overview
Industry: Engineering Location: Kolkata Salary: 2 to 4 LPA + Incentive Benefits: ESIC/ Mediclaim, PF, Gratuity, CL, SL, PL etc.. Qualification: Graduate or Diploma/ B Tech in EE, ME, Automobile. Experience: 2 to 6 yrs. in same field Product & Brand to be handled: Godrej Forklift, Stacker, Hand Pallet Trolley, Battery operated platform trucks etc.. Skills: * Ability to convey technical information in a clear and understandable manner. * Excellent organizational skills to manage and prioritize service requests efficiently. * Ability to work collaboratively with cross-functional teams, including technicians, sales, and support teams. * Attention to detail to ensure accuracy in scheduling, documentation, and service delivery Proper Knowledge of MS office -Word, XLS, PPT . Job Description: Responsible for Service co-ordination for Godrej division Preparation and monitoring of warranty and AMC visits on weekly & monthly basis. Advance planning on deployment of engineers. Co-ordination with Principal's for service and parts related support. Technical support to engineers on field issues for resolution. Monthly invoicing to Principal and customers against visits and paid jobs. Interaction with customers on satisfaction of services rendered and take corrective actions to improve upon. Regular meetings with key customers. MIS reports on service activity on weekly and monthly basis. Monthly service meetings with engineers. Call assigning on daily basis. New machine registration & SAP entry to Godrej. FSR Portal handling & claim submission. Handling of AFDC for machine sales.
Experience Required:
-
Experience : Service Coordinator
Year : 2, Month : 1
Skills Required
Ability to convey technical information in a clear, understandable manner, Excellent organizational skills to manage and prioritize service requests efficiently, Ability to work collaboratively with cross-functional teams, including technicians, sales, support teams, Attention to detail to ensure accuracy in scheduling, documentation, service delivery, Proper Knowledge of MS office -Word, XLS, PPT,
Qualification Required:
Diploma/ B Tech in Mechanical, Electrical or Automobile Engineering
Education Required * :
Salary :
Minimum Salary : Rs. 200000/Per Year
Maximum Salary : Rs. 400000/Per Year
Job Locaiton :
Kolkata, West Bengal
Job Type
Full Time
Industry
Miscellaneous / Other
Posted by
Consultancy : TRUSTEGIC
Posted on
a year ago
Post Available
1
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