Client Communication Specialist

About the Job

Overview

We are seeking a proactive and articulate Client Communication Specialist to join our team. As the voice of our company, you will be instrumental in building and maintaining strong, positive relationships with our clients. This entry-level role is a fantastic opportunity for a motivated individual to develop a career in client relations, mastering cutting-edge communication tools and strategies in a supportive and dynamic environment. You will be responsible for ensuring a seamless and exceptional client journey from onboarding to ongoing support. :Required Education: We welcome applications from candidates who have completed their undergraduate studies or are in the final stages of their degree program. A background in Communications, Business Administration, Marketing, or a related field is beneficial but not mandatory. We prioritize strong communication skills, a proactive attitude, and a genuine passion for client satisfaction. :Job Industry: This role is situated within a dynamic and rapidly evolving industry, offering a vibrant environment for professional growth. You will be at the forefront of client interaction in a sector known for its innovation and customer-centric approach, providing you with valuable experience in a fast-paced setting. :Salary: We offer a competitive monthly salary package ranging from ₹14,000 to ₹20,000. The final compensation will be determined based on your skills, potential, and interview performance. :Job Type: This is a full-time position requiring your dedicated involvement during standard business hours. We are looking for a committed individual ready to fully immerse themselves in our team and contribute to our long-term client success goals. :Job Experience: This is an excellent opportunity for fresh graduates or individuals with a keen interest in starting their careers. No prior professional experience is required, as comprehensive on-the-job training will be provided. We are looking for potential, a strong work ethic, and an eagerness to learn. :Job Skills: To excel in this role, you must possess or be willing to develop the following key skills: :Exceptional Communication: Superior written and verbal communication skills are essential. You must be able to articulate information clearly, practice active listening, and build genuine rapport with clients across multiple digital channels. :Email Marketing & Automation Platforms: A foundational understanding of or a strong aptitude for learning platforms like Mailchimp, HubSpot, or similar tools to manage client newsletters, automated email sequences, and targeted communication campaigns. :Live Chat & Chatbot Administration: Familiarity or the ability to quickly master live chat software (e.g., Intercom, Zendesk Chat) to provide real-time client support and manage basic chatbot functionalities to enhance user engagement. :Client Onboarding Platforms: An ability to learn and effectively utilize specialized software designed to streamline the new client setup and integration process, ensuring a smooth and welcoming experience. ### Roles and Responsibilities: * Serve as the primary point of contact for client inquiries, delivering timely, accurate, and professional support via email, live chat, and other communication channels. * Manage and execute targeted email communication campaigns, including welcome series, newsletters, and informational updates, using our email automation platform. * Administer the company's live chat system, engaging with clients in real-time to resolve issues, answer questions, and guide them through our services. * Guide new clients seamlessly through our structured onboarding process, utilizing dedicated platforms to ensure they are properly set up and educated for a successful start. * Maintain meticulous records of all client interactions and transactions, updating our CRM system to ensure data integrity and a unified view of the client relationship. * Proactively gather and document client feedback, sharing insights with relevant internal teams to contribute to product and service improvements. * Develop and maintain a deep understanding of our company's offerings to effectively address client questions and provide value-added suggestions. * Assist in creating and updating support documentation, FAQs, and knowledge base articles to empower clients with self-service resources.

Salary :

Minimum Salary : Rs. 14000/Per Month

Maximum Salary : Rs. 20000/Per Month